Cancellation Policy & Commitment

At Pisolino Rentals, we manage exclusive, privately-owned homes on behalf of our clients. Our goal is always to deliver a 5-star experience, and we understand that sometimes plans must change.

To ensure fairness to both our guests and our property owners, our cancellation terms are designed to align with standard industry practices.

Standard Cancellation Terms

Your refund eligibility is determined by the number of days prior to your confirmed arrival date that the cancellation is requested:

10 Days or More Before Arrival: You will receive a full refund of your booking total.

5 to 9 Days Before Arrival: You will receive a 50% refund of your booking total.

Less than 5 Days Before Arrival: The reservation is non-refundable.

Important Considerations

As a management company, we must protect the revenue of the property owners we represent. Securing a replacement booking within 5 days of arrival is highly unlikely, making last-minute cancellations particularly impactful.

Therefore, exceptions to the policy timeframes are rare and are made strictly at the sole discretion of the property owner.

ADDITIONAL INFORMATION:

1. Your Responsibility - All condos are the personal property of our clients. YOU are responsible for damages caused during your stay.

2. Resort Rules and Regulations - The resorts in which our condos are located have rules and regulations governed by the HOA, not us. YOU MUST REPORT THE CORRECT NUMBER OF PEOPLE WHICH WE ARE REGISTERING WITH THE RESORT. FAILURE TO DO SO OR SHOWING UP WITH MORE THAN THE NUMBER OF GUESTS REGISTERED WILL ADD FEES TO YOUR RESERVATION.

3. Never say "But it's just Mexico"! Puerto Peñasco is a tourist destination. The police are very respectful and will not harass you in any way. The workers are poor and are of below average income who are also very respectful and appreciative of the tourists. Breaking rules in town will get you ticketed or arrested, just like in the states. Breaking rules in a resort can result in eviction from the resort. A legal and appropriate eviction will not initiate a refund of your reservation. BE RESPECTFUL TO ALL WORKERS, STAFF MEMBERS, SECURITY, OTHER GUESTS AND OWNERS.

4. PETS and Other Animals - CASA BLANCA GOLF VILLAS is the only resort on Sandy Beach that allows guests to have pets. Some owners do not allow pets. We have outlined the properties that allow pets in out "Pet Friendly" section. Be aware...the HOA rules only allow for DOGS and not other types of pets. Snakes and other exotic animals are not permitted. Cats are allowed by approval of each property. Additionally, only 2 dogs are allowed per reservation. Also, important to know, Mexico does not have laws governing support animals of any kind. It is strictly up to the condo owner of whether or not a dog is allowed in their property. Some owners are allergic and do not allow pets. That is there right. Be aware of these rules and laws before booking.

5. BE SURE TO HAVE AUTO INSURANCE - "Get your Mexican Auto Insurance Here"

Thank you

Craig and Wendy

About Canceling and Other Stuff!